Data Protection Act 1998
Albertville surgery is registered under the Data Protection Act 1998 and complies with all legislation associated with the Act.
Practice Complaints Procedure
If you have a complaint or are concerned about the Health Service treatment you have received from the doctors or any staff working in this practice, please let us know. We operate a Practice Complaints Procedure to deal with complaints, which meet the criteria agreed for the Northern Ireland Health and Personal Social Services. It does not cover services provided under a private agreement between practice and patient.
How to complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, let us know as soon as possible - ideally within a matter of days - this will help us to find out what happened more easily.
Complaints should be addressed to Mrs Marian Williams, Practice Manager. Alternatively, you may ask for an appointment with Mrs Williams to discuss your concerns. She will explain the complaint procedure to you and ensure that your concerns are dealt with promptly. It will greatly assist us if you are as specific as possible about your complaint.
Complaining on behalf of someone else
Please note that we keep strictly to the rules of Medical Confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission. A note signed by the person concerned and witnessed by the patient will be needed.
The practice will not tolerate any abusive or threatening behaviour directed towards any member of the staff. In the event of this happening, the doctors reserve the right to remove that person from the practice list.